1. Purpose
This Fair Use Policy ("Policy") is designed to ensure that all users of StackCX services ("Service") can enjoy a high-quality and reliable experience. It establishes guidelines for appropriate usage and aims to prevent misuse that could affect performance, escalate costs, or deviate from the Service’s intended purpose.
2. Commercial Intent of the Service
The Service is intended to be used as a commercially licensed solution to support the operations of businesses, organizations, and individuals in accordance with their subscription plans. The Service is not intended to function as a bureau service or any other system that processes data or performs tasks on behalf of third parties outside the subscribing organization’s internal operations.
3. Permissible Use
Users may:
- a) Access and use the Service for legitimate business operations as outlined in their subscription plan.
- b) Integrate the Service with their systems using approved methods, including API integrations, provided such integrations comply with the terms of this Policy and the terms of your service agreement with StackCX.
- c) Utilize the Service within reasonable operational and data limits specified in their subscription plan.
4. Prohibited Use
Users may not:
- a) Use the Service to operate as a bureau or similar service on behalf of other entities or individuals who are not covered under their subscription plan.
- b) Misuse API integrations to automate excessive or unintended operations that cause undue strain on the Service infrastructure.
- c) Exceed data, bandwidth, or compute thresholds that are deemed disproportionate to the intended commercial use of the subscription plan.
- d) Attempt to access, manipulate, or extract data from the Service outside the permitted scope of access.
- e) Reverse engineer, duplicate, resell, or otherwise exploit the Service for unauthorized purposes.
5. Resource Management
The Service is designed with resource allocation in mind to ensure optimal performance for all users. Activities that disproportionately consume server resources, storage, or bandwidth may result in additional fees or suspension of access. Examples of such activities include but are not limited to:
- a) Excessive API calls beyond the limits set forth in your subscription plan.
- b) Submitting large, unoptimized data sets that degrade system performance.
- c) Continuously triggering operations that lead to significant cloud infrastructure costs.
6. Monitoring and Enforcement
To maintain a fair and efficient Service for all users, StackCX may monitor usage patterns and resource consumption. If a user is found to be in violation of this Policy:
- a) StackCX may issue a warning with recommendations to adjust usage.
- b) Persistent or egregious violations may result in additional charges, reduced access, or suspension of the account.
- c) Unauthorized usage may lead to termination of the subscription and legal action if deemed necessary.
7. Exceptions and Appeals
We understand that business needs can vary. If your organization requires higher resource thresholds or specific integrations, please contact us to discuss possible plan adjustments or exceptions.
8. Amendments
This Policy may be updated from time to time to reflect changes in our Service or business environment. Users will be notified of significant changes, and continued use of the Service constitutes acceptance of the updated Policy.
9. Contact Information
For questions or concerns regarding this Policy, please reach out to us at legal@stackcx.com.