StackCX Privacy Policy

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StackCX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Please read this policy carefully. If you do not agree with the terms, do not access or use our services.

 

 

1) Information We Collect

We collect information that you voluntarily provide to us when using our services or interacting with us, as well as information collected automatically when you use our platform.

a) Personal Information refers to any information that can be used to identify you directly or indirectly. This may include:

• i) Name

• ii) Email address

• iii) Phone number

• iv) Job title and company name

• v) Other information you provide to us which may be used to identify an individual.

b) Automatically Collected Information When you interact with our platform, we may automatically collect information, such as:

• i) IP address

• ii) Browser type and version

• iii) Device type and operating system

• iv) Usage data (e.g., pages visited, time spent on site)

• v) Cookies and tracking technologies

 

 

2) Legal Basis for Processing Data

For users in the European Economic Area (EEA), the United Kingdom, Switzerland or other jurisdictions with similar laws, we process your personal data based on the following legal grounds:

a) Consent: When you have provided explicit consent for specific purposes.

b) Contract: When processing is necessary to fulfill a contract with you.

c) Legal Obligation: When processing is required to comply with applicable laws or regulations.

d) Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our services or preventing fraud, provided these do not override your rights and freedoms.

 

 

3) How We Use Your Information

We use the information we collect for the following purposes:

a) To provide, operate, and maintain our services

b) To improve and personalize your experience

c) To communicate with you, including responding to inquiries and sending updates

d) To analyze usage patterns and trends to enhance our platform

e) To comply with legal obligations and enforce our terms of service

f) To protect against fraud, unauthorized access, or misuse of our services

 

 

4) Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

a) Service providers that assist us in delivering and supporting our services (e.g., cloud hosting, analytics tools)

b) Legal authorities if required to comply with applicable laws, regulations, or legal processes

c) Third parties in connection with a merger, acquisition, or sale of assets

 

 

5) International Data Transfers

StackCX operates globally and your information may be transferred to, stored, and processed in countries other than the country in which it was collected, including countries where data protection laws may differ from those in your jurisdiction (International Transfer). We may also engage third parties located outside your jurisdiction to perform certain parts of the services which involve an International Transfer. When International Transfers occur, we implement appropriate safeguards as required by applicable data protection laws, including the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, the Swiss Addendum to the EU Standard Contractual Clauses, and equivalent mechanisms in other jurisdictions, to ensure your data is protected.

 

 

6) Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention periods that apply to data we collect, process and store in the course of providing our services are set out in our Data Retention Policy, which is available on request. Criteria for determining retention periods include the duration of our relationship with you, our legal, regulatory, audit and tax obligations, and the potential need to establish, exercise or defend legal rights. Notwithstanding the standard retention periods, we may preserve relevant data (including copies, backups, logs and metadata) for longer where a legal hold (also referred to as a litigation hold) is required to comply with legal or regulatory obligations or to establish, exercise or defend legal rights.

 

 

7) Your Data Protection Rights

Depending on your location and the data protection laws applicable to you, you may have certain rights regarding your personal data, including:

• Access: The right to request access to the personal data we hold about you.

• Rectification: The right to request correction of inaccurate or incomplete data.

• Erasure: The right to request deletion of your personal data.

• Restriction: The right to request limitation of data processing.

• Data Portability: The right to receive your data in a machine-readable format and transfer it to another controller.

• Objection: The right to object to the processing of your personal data based on legitimate interests.

• Withdraw Consent: The right to withdraw consent at any time, where processing is based on consent.

If you are located in the European Economic Area, the United Kingdom or Switzerland, the rights set out above apply to you under the EU General Data Protection Regulation, the UK General Data Protection Regulation or the Swiss Federal Act on Data Protection (FADP), as applicable. You also have the right to lodge a complaint with your local data protection or supervisory authority.

If you are a California resident, you have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), including: (a) the right to know what personal information we collect, use, disclose and (where applicable) sell or share; (b) the right to delete personal information we have collected from you; (c) the right to correct inaccurate personal information; (d) the right to opt out of the sale or sharing of personal information; (e) the right to limit the use and disclosure of sensitive personal information; and (f) the right not to be discriminated against for exercising any of these rights. We do not sell or share personal information as those terms are defined under the CCPA/CPRA. You may use an authorised agent to submit a request on your behalf, subject to verification.

If you are located in Australia, you have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including the right to access and seek correction of your personal information. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise these rights, please contact us at privacy@stackcx.com

 

 

8) Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. If you do not accept cookies, you may not be able to use some parts of our platform. For more details, refer to our Cookie Policy located at www.stackcx.com/cookies

 

 

9) Data Security

We use industry-standard security measures to protect your personal information. These measures include encryption, firewalls, and secure access controls. However, no transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

 

 

10) Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities within the timelines prescribed by applicable laws.

 

 

11) Third-Party Links

Our platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

 

 

12) Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal data, we will delete it promptly.

 

 

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this page. Continued use of our services after such changes constitutes your consent to the updated policy.

 

 

14) Accessibility

We strive to ensure that our Privacy Policy is accessible to individuals with disabilities. If you need this policy in an alternative format, please contact us at privacy@stackcx.com.

 

 

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• Email: privacy@stackcx.com

• Mail: StackCX Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

• EEA Representative: Details of our representative appointed under Article 27 of the EU GDPR are available on request from privacy@stackcx.com.