Your data. Our responsibility.

Call recordings contain sensitive conversations. We take that seriously.

Here's how we protect your data and earn your trust.

Security isn't a feature. It's the foundation.

We built StackCX with security in mind from day one—not bolted on afterwards.

Every decision we make considers the sensitivity of the data we handle.Your customers trust youwith their conversations.

You trust us to protect them. We don't take that lightly.

Protected at Every step

We built StackCX with security in mind from day one—not bolted on afterwards.

Every decision we make considers the sensitivity of the data we handle.Your customers trust you

with their conversations. You trust us to protect them. We don't take that lightly.

Encryption

In Transit
All data moving between your systems and ours is encrypted using TLS 1.3. No exceptions, no downgrades.

At Rest
Data stored in our systems is encrypted using AES-256. Even if someone accessed our storage directly, they'd find nothing readable.

Key Management
Encryption keys are managed securely, rotated regularly, and never stored alongside the data they protect.

Infrastructure

Cloud Security
We run on enterprise-grade cloud infrastructure with SOC 2 certified data centres. Physical security, redundancy, and monitoring are handled by teams who do nothing else.

Network Protection
Firewalls, intrusion detection, DDoS protection—the layers of security you'd expect from an enterprise platform.

Regular Testing
Independent security firms test our defences regularly. We fix issues before they become problems.

Your data, where you Need it

For many organisations, where data is stored matters as much as how it's protected. We offer data residency options to meet your requirements.

Options

United Kingdom
Data stored entirely within the UK. For organisations that need to keep data on British soil.

European Union
EU data residency for organisations with GDPR-related requirements or preferences.

Custom Requirements
Have specific data residency needs? Talk to us. We work with customers to meet their requirements.

Right people. Right access. Nothing more.

Not everyone needs to see everything. StackCX lets you define exactly who can access what—from organisation-wide views down to individual call access.

Role-Based Access

Not everyone needs to see everything. StackCX lets you define exactly who can access what—from organisation-wide views down to individual call access.

Single Sign-On

Integrate with your existing identity provider. One login, proper authentication, no separate password to manage.

Audit Logging

Every access is logged. Know who viewed what, when. Complete audit trail for compliance and peace of mind.

Session Management

Automatic session timeouts. Secure logout. The basics, done properly.

Built for regulated, industries

Generic analytics miss the point. A sales call at a car dealership is different from a support call at a software company. We've built deep expertise in specific industries, so our insights actually make sense for your customer experience.

GDPR

We're fully GDPR compliant. Data subject rights, processing records, DPA support—everything you need to demonstrate compliance.

Data Retention

You control how long data is kept. Automatic deletion policies. Right to erasure support. Your data lifecycle, your rules.

Industry Standards

Whether you're in financial services, healthcare, or another regulated sector, we help you meet your compliance obligations.

Documentation

Need to demonstrate compliance to your own auditors? We provide the documentation you need.

Respecting privacy at every level

Your Customers

We process call data on your behalf. We never use customer data for our own purposes. Their conversations are between them and you—we just help you understand them better.

Your Team

Performance data is sensitive too. We help you use insights responsibly, with appropriate visibility controls and a focus on development rather than surveillance.

Our Commitment

We don't sell data. We don't use your data to train models that benefit other customers. Your data works for you, and only you.