Understand every
conversation, at scale
Your team handles hundreds of calls. Each one contains valuable information about your customer
experience—but extracting it manually doesn't scale. StackCX processes every conversation
and surfaces what matters.
Every word, captured accurately
Calls are transcribed automatically with high accuracy. Speaker identification keeps the conversation clear—you'll always know who said what.
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Works with your existing phone system
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Handles accents and industry terminology
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Available within minutes of call completion
The story, not the script
Nobody wants to read a 30-minute transcript. Each call is distilled into clear summaries: what happened, what was agreed, and what needs to happen next.
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Short summary for quick scanning
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Detailed breakdown when you need depth
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Key points and action items extracted automatically
Find any call, instantly
Calls are automatically tagged based on their content. Sales enquiry? Service complaint? Appointment booked? It's all categorised without anyone lifting a finger.
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Industry-specific tags that make sense for your business
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Custom tags for your unique needs
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Powerful search across all your conversations
Measure what matters
Good performance management needs good data. StackCX gives you visibility into how your
team performs—not just how many calls they take, but how well they handle them.
Consistent standards, fairly applied
Define what "good" looks like for your business. Every call is evaluated against your criteria, giving you objective quality scores without the bias or burden of manual review.
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Customisable scoring criteria
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Every call evaluated, not just a sample
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Spot trends before they become problems
The full picture, at a glance
Individual performance. Team trends. Organisational benchmarks. See it all in one place, updated in real-time as calls are processed.
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Role-based views (agents see their own, managers see their teams)
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Drill down from summary to individual call
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Track progress over any time period
See patterns, not just numbers
Performance doesn't exist in isolation. We help you understand when your team performs best, which types of calls are most challenging, and where opportunities for improvement exist.
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Time-based patterns (day of week, time of day)​
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Segmentation and category comparisons
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Peer benchmarking (optional)
Better feedback. Better Results.
Data without action is just noise. StackCX turns insights into coaching—giving every team
member a clear path for improvement.
Turn every conversation into a coaching opportunity
Generic training doesn't stick. StackCX identifies coaching opportunities from real conversations, delivers personalised feedback to each team member, and tracks progress over time. Managers get time back. Teams get better, faster.
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Coaching delivered within hours, not months
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Personalised to users strengths and growth areas
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Actionable suggestions with examples
Watch improvement happen
Set goals. Track progress. Celebrate wins. StackCX makes it easy to see how coaching translates into better performance over time.
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Individual progress dashboards​
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Goal setting and tracking
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Recognition for achievements
Coach smarter, not longer
Managers spend too much time reviewing calls and not enough time actually coaching. We flip that ratio—surfacing the calls and moments that deserve attention.
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Priority coaching recommendations
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Quick-review call highlights
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Coaching session tracking
Deploy without disruption
This is what we do best. StackCX connects to your existing systems—reliably, securely, and without disrupting how your team works. No rip-and-replace. No new tools to learn. Just your systems, working together.
Your calls, automatically captured
We integrate with all major phone systems. Calls flow into StackCX automatically—no manual uploads, no extra steps for your team.
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Works with cloud and on-premise systems
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No changes to how your team makes or takes calls
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Secure, direct integration
Insights where your team already works
Call insights automatically sync to your sales and lead management (CRM) tools. Your team sees relevant information without switching between systems.
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Two-way data sync
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Customer context enriches call analysis
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Updates flow back to your CRM automatically
If you use it, we can connect to it
Don't see your system listed? We build custom integrations for customers who need them. If it has an API, we can probably work it.
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API access for custom workflows
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Webhook support for real-time events
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Dedicated integration support
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