Security that you can Trust
Trust is at the center of what we do. We respect and protect your privacy with industry-leading security infrastructure, responsible data practices, and easy-to-use privacy tools that put you in control.
GDPR compliant
Data not used for model training
Your data remains your data
Security Policies
Resilient systems available when you need them
StackCX runs on highly secure cloud infrastructure designed for reliability and resilience. Our systems are built to maintain consistent performance and protect customer data at all times.
Key principles include:
​​
-
High availability to ensure the platform remains accessible when your teams 99.9% of the time
-
Resilient infrastructure designed to minimise disruption and maintain business continuity
-
Continuous monitoring to detect and respond to potential risks quickly
Right people. Right access
Role-based permissions ensure team members only see what they need to see. Full audit trails track who accessed what.
This includes:
​​
-
Secure user authentication to protect accounts from unauthorised access
-
Flexible user management so organisations can control access across teams
-
Complete audit logging that provide an extra layer of account protection
Your data, protected
Customer data is handled with strict privacy principles.
​
Data processed through StackCX is used solely to generate insights and support customer experience improvement. It is never used to train external models or shared beyond the platform’s intended purpose.
​
We believe organisations should always remain in control of their data.
​
Clear Data Retention Polices
Different organisations have different data requirements. StackCX supports responsible data retention practices aligned with customer expectations and regulatory requirements.
This includes:
​​
-
Transparent data retention policies
-
Flexible retention options to suit business needs
-
Regular review and management of stored data
Built for regulated industries
Whether you're in financial services, healthcare, or another regulated sector, StackCX helps you maintain compliance without sacrificing capability.
​
Our platform and processes are designed to meet strict requirements for:
​
-
Security
-
Availability
-
Confidentiality
​We are compliant with GDPR and other global data protection policies, demonstrating that our controls have been independently assessed.